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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.

Review by www2000wolfpack, submitted 8/8/08.

Rating   4 / 5 Comment I recently wrote a review telling about my horrible experince with this purchase. Not on this site, but another one. Circuit City must have read the review because shortly after I've been called by a few different store managers and their corporate office. They went above and beyond to make me feel better about what has happened to me at their store. Yeah, bad things will happen sometimes. But I do appreciate the gesture and them not blowing me off as a lost customer. While I'm a bit uneasy to use their firedog service anytime soon, I have no problem remaining a customer to Circuit City. Two Thumbs up for taking time to care. And a thanks from me for doing so.

Review by cyborgcyclist, submitted 8/6/08.

Rating   5 / 5 Comment I ordered a tracfone on a sunday from their website which was on sale for $40 which was $10 less than everywhere else I looked. I selected free shipping, package was shipped on a monday USPS and delivered on wednesday. I think the reason it arrived so soon is because it shipped from a warehouse only about 175 miles from my house. I'm happy I got it so fast especially since they estimated I wouldn't get it for over a week.

Review by STORMING, submitted 8/1/08.

Rating   1 / 5 Comment COMPUTER WAS NOT RETURNED; PICKED UP AFTER SOFTWARE INSTALL/PURCHASED NETWORKING PKG; SALES CLERK RANG UP ENTIRE PURCHASE; DEDUCTED PREVIOUS PUCHASE SO ONLY 1 SALES SLIP. NOW TOLD NO PROTECTION PLAN THO I PAID FOR IT THRU 2009. RECENT REPAIR NOT COVERED; AM OUT $846. CUSTOMER SERVICE # IS A JOKE!! STORE MADE MISTAKE; I PAY?

Review by shopgal, submitted 7/28/08.

Rating   1 / 5 Comment I ordered a Panasonic DMC FZ18 camera on July 7, on my order confirmation is says Order Number: Pending. It also states that I will not be charged until items ship. Well, I canceled the order on July 23 due to the item still being on backorder. I was then told that my credit card would be credited. I keep a very close eye on my credit card accounts and nothing had been charged on it as of yet. I emailed Circuit City questioning the credit due to the fact that nothing had shipped yet. They told me they automatically charge the card when the order is placed. On July 28, I checked my account and to my suprise the amount was charged to my account on July 23. (This was not on there on July 25 when I checked my account) I was told I was credited the amount on July 24. It's not on there yet, hopefully it is soon but what gives? I don't appreciate being lied to. Several times I was told that it would not be charged until it shipped. This is something small but I won't forget. I will never shop at Circuit City again. They must feel they are above honesty.

Review by BUFFALOJEFF, submitted 7/6/08.

Rating   1 / 5 Comment I had a similar experience to dotNet07. I bought an HDTV from Circuit City also using the 8% coupon. The purchase went smoothly, but when CC lowered the price and I went in for a price adjustment is when I became dissatisfied. The employee said the coupon was a one-time use and couldn't be used again. I got a new coupon and went back, but this time they said they can't apply it to price adjustments. I asked about returning it and purchasing it again with the lower price and coupon, to which they said that would be fine. In the end I was handed a receipt that said "Price Adjustment" and was credited back the difference...meaning they didn't need to do a return/repurchase and they didn't scan/enter the coupon. I was very annoyed that they were just making up excuses not to do a price adjustment. VERY poor customer service. I will likely not buy from CC again.

Review by shalgham, submitted 6/24/08.

Rating   1 / 5 Comment I ordered an AC on a Thursday. The next day, I received a delivery from FedEx. I was very impressed. But when I opened the packaging, I found a freezer! I mean come on! It was not even a different AC model, just completely a different thing! How they can make such a mistake? Anyways, I contacted them right away, explained what happened, and they told me a "case manager" will contact me very soon to resolve the issue. 14 days has passed, no "case manager" has contacted me. Every time I call circuit city, they tell me I have to wait until that mystery person, who I seriously doubt his/her existence, contacts me. They will not ship what I have ordered, or give me a refund, until that mystery person picks up the wrong item they have sent me. I have to sit in my hot room and sweat and stare at that big ugly freezer which occupies too much space. I am going to stay away from circuit city now. Even if they promise to send me a free HDTV, I won’t accept. Because they might send me an elephant instead, and in my room right now there is only enough space for me and that ugly freezer.

Review by dotNet07, submitted 6/20/08.

Rating   1 / 5 Comment I bought a camera (canon Xsi) on June 3rd, for $854.99, and I used my 8% off coupon to lower it to $786.59. On June 19th, CircuitCity lowered the camera price to $799.99, so I went there to do a price adjustment, which should bring the price down to $799.99*0.92=735.99, but they asked me to bring a valid coupon back, so I printed out my coupon and went back there. but this time the store manager refused to adjust the price with my coupon. The policy didn't say that a customer can't price match with a coupon. This is a very bad experience. The economy is very bad and they still treat customer like this.

Review by marknewton, submitted 6/18/08.

Rating   1 / 5 Comment I wanted to share a very disappointing experience I had today at my local Circuit City. I own a small computer consulting business and sometimes have to purchase items locally. Yesterday I purchased some Kingston memory online using the web ordering system and picked up my items this morning Order ID 4417-3609141 and I was actually quite happy with the service. So as a happy customer I returned to the website again to purchase some more memory. I went the website and found what I was looking for and was happy to see that the price was good. KGT KVR4001GR I started to order it and picked my local store again for pickup. I then decided that because my pervious customer had paid me cash that I would just go to the store and pay cash for it. So I went the the store and I discovered that the price in the store was $99 instead of $44.99 that was on the website. A customer service person came and asked me if I needed help and I explained to him the price difference. He went over to the computer and confirmed that they were in fact both the same items. He told me if I went to the service desk that they would honor the price. When I went to the service desk the person helping me was confused but then went and asked (who I later found out was the store manager) how to handle the transaction. She told me that because of the difference in price she would not sell me 4 of them. Upset I said well what difference does it make if I buy them here or online then pick them up. On the way out the store I ran into a man who's name badge said assistant manager. I told him what was going on and he agreed with me. However he then went to the service counter again and the associate told him what happened. He then talked to woman (who I assume was the store manager) and came back and told me that he could not do it. I then went to my car and logged into the website to place the order. When I went to place the order all of a sudden there was no memory available to pickup in Brighton. Suspicious? Yes. Now I have to drive 20 miles to Novi to pickup the RAM (Order Number: 4420-833677) . I know what happened. I know that there were 7 of these instock in the Brighton Store. I have a hard time believing that all of a sudden within a few minutes they were gone. I just wanted to share this with you. I certainly do not feel good about the manager of that store. I have purchased a lot from this store including the Laptop I am using and all the accessories. I can assure you that this store will not be my first choice again when shopping and I will share this story every chance I get. I think there are some really good people at that store that wanted to help but the manager of the store obviously didn’t see it that way.

Review by OMG000, submitted 6/15/08.

Rating   1 / 5 Comment I bought a laptop from Circuit City with a three-year warranty, and tried to have it repaired before the warranty expired. It took them three weeks to tell me they wouldn't repair it, and didn't provide an understandable explanation until I called their "Customer Advantage" number. There the agent read to me the huge list of exclusions from their repair list - I could hardly think of anything that was covered. From his explanation, damage to the case, even thought it broke from wear, is not covered, and because it wasn't covered, nothing was covered because it's an all or nothing situation. I was an idiot to have purchased their warranty. They offer it to you at checkout time, but it is full of tiny print legalese. I feel it was $225 wasted. I have had plenty of warranty situations, where the rule was one of integrity: "If it breaks during the warranty, we'll repair or replace it", and they have been usually quite satisfactory. That's why I blindly trusted Circuit City. I can't see myself buying anything from them again, after this adventure. I feel that if they were honest, they would put the innumerable restrictions in large type on the wall near their checkout counter, so people could make informed decisions easily.

Review by erz2000, submitted 6/7/08.

Rating   1 / 5 Comment I placed an online order. When I arrived to the store (4 hours later) the order wasn't ready, they didn't have the product in stock despite of the web site assuring me they had it and charged my credit card. I had to cancel the order.

Review by me0123456789, submitted 5/16/08.

Rating   1 / 5 Comment I purchased a wii & some other items from circuit city online. One package with the wii games, controller, & other items arrived. The wii console did not. After running down the tracking number & calling the post office they told me the package never arrived. Calling circuit city, I had to wait a full 15 days to report the item as lost. I waited the 15 days, reported the item as lost, got authorization to send the other stuff back. Mailed the other stuff back. It's been over a month & I still haven't gotten credit back. I get the runaround everytime I speak to someone. One rep told me they didn't have where I reported it as lost I gave her the reference number & she said her computer was down. Next person told me I had to talk to corporate because they're the only ones to do refunds. Wouldn't give me a direct number to corporate just transferred me. Spoke with corporate said it would be 3 to 5 business days. That was about 20 days ago. Still no refund. Called today, it still hasn't been sent to a case manager, can't give me a name of a supervisor or case manager. Told me they would e-mail it as priority to call back in 3 business days to get status update. Any ideas of what to do? I just hope this doesn't hurt my credit! I guess I can explain to someone about this blemish if I ever apply for a loan.

Review by OldSkoolMadSkilz, submitted 5/15/08.

Rating   1 / 5 Comment I placed an online order and attempted to pick it up 3 days later. They ended up not having the item in the store because of an inventory error, but neglected to tell me. All orders are supposed to be picked within 24 minutes, so they should have known. I offered to let them sell me an equivalent item for the same price, but apparently not losing money on an order is more important than satisfying a customer that drove 30 miles to pick up an item. Luckily Best Buy hasn't pissed me off yet, so I still have somewhere to shop for now. UPDATE: I called customer service expecting them to be able to do something. Wrong. Neither they nor the store would do anything beyond a "sincere" apology. That won't fill my tank, get me back my lost time, or get me photo paper. They told me that they would lose money if they sold me equivalent paper at the price they advertised. Hmm, lose a little money on a small order, or lose a customer. Seems like a no-brainer to me, but what do I know.

Review by lwoods111, submitted 5/10/08.

Rating   1 / 5 Comment I wish I'd read these reviews placing my order for a new PC this past week. I placed my order on Tuesday, paid $50 extra for express shipping (Thurs delivery), got my e-mail confirmation that it had been shipped out and would arrive by 3 p.m. on Thurs. When no package came by 7 p.m. I contacted Fed-Ex and was told though Circuit City had electronically sent a label they'd not given them the box for shipment yet. I call Circuit City and they say wait to see if it shows up and, if not, call back on Friday. I call Circuit City on Friday morning and am first told to wait a few days then call back. When I insist on speaking to a supervisor they say they will "escalate" this to a case manager who will get back in touch w/ me in THREE TO SEVEN DAYS. Helloooo???? I paid the extra $$ for Fed-Ex because I NEED the computer. I could order another one and get it before they'll even call me back about my missing computer??? The customer-rep recited "Circuit City's guidelines" more times than I could take. After reading other reviews here, I see this is a very common issue for CC. I, too, am thinking there must be a big theft problem (or just a lot of ineptness) in their distribution center. Their customer service is some of the worst I've ever seen! I'd cancel this order but I can't even do that until my escalated case is actually reviewed and researched by the case manager... GRRRRRRRRR..... This is my first and last dealing with Circuit City.

Review by Bubka, submitted 4/29/08.

Rating   5 / 5 Comment I ordered a Farberware cooking pan (FRB 50011)online on Tuesday and received it the next Monday. I had searched online after my wife had decided that she needed this particular pan and of all places Circuit City came out the cheapest. It was almost $20 less than the best price on Amazon. I've had a problem or two with Circuit City in the past, but this time the transaction was perfect.

Review by ICe_BOi, submitted 4/21/08.

Rating   1 / 5 Comment I am totally unsatisfied with the service of Circuit City.I bought 2 wireless routers and one cable from Circuit City. At first, I only wanted the 2 wireless routers but I had a $15 off coupon from a previous purchase that only works with a purchase of $100 or more. My two wireless routers cost 99.98 so they said the coupon cannot be used. I spent 2 hours trying to find something that I can add to my cart and at the same time, something that would be useful for me.When I went to pick up in-store, they said the cable is out of stock and the $15 discount is not eligible anymore. My point is that it wasn't my responsibility that they don't have the cable in stock. I purchased it online and there was an option for me to pick up at this store. Not only did they waste my studying time, I had to go through shit for nothing. NEVER EVER BUY FROM CIRCUIT CITY!!!! Their company's shares deserve to be going down. I am even surprised their company is not bankrupt yet. They are the kind of dogs that bite the hand that feeds them.

Review by MonkRX, submitted 3/27/08.

Rating   5 / 5 Comment I ordered earphones online for in store pick up. I quickly received an order confirmation E-mail. They have a 24-minute guarantee that your item will be ready for pick up once your order is placed. However, this also means that Circuit City has no obligation to actually inform you that your order is ready for pick up. No big issue, though. I was fine with just an order confirmation E-mail. I picked up my item about 2 hours later and the whole process was a breeze.

Review by azkwest, submitted 3/21/08.

Rating   4 / 5 Comment My purchase experience was telling. I purchased the Regza from Beach Camera(beachcamera.com) and was thoroughly pleased with service and price... The absence of shipping fees and sales tax was that much more an advantage. As a matter of course, I did check Circuit City and Best Buy to see if they could compete. The experiences were telling. The representatives at Circuit City tried, but acknowledged that I was getting a great deal they couldn't match. I came away feeling they appreciated my business and recognized my effort to shop around for a good deal. The representative at Best Buy laughed at me, stating "you can't get that for that much." I came away feeling at the least disrespected, moreso ridiculed. I will be returning to Beach Camera and Circuit City for major purchases in the future. I will not be returning to Best Buy for such purchases. Instead, I will be returning to Best Buy only for their loss leaders... selectively purchasing those items they have deeply discounted to draw in customers... and then leaving for Beach Camera and Circuit City for the stuff that matters... that is, it appears, what Best Buy wants.